FAQs
HOW DO I START THIS SERVICE?
Starting service is easy. Just CLICK HERE to sign up or give us a call at 217-883-9198 and we will get you set up. Setup takes less than 5 minutes.
FOR MY FIRST PICKUP, WHAT CAN I USE TO PUT MY LAUNDRY IN?
For your first pickup a 13-gallon trash bag (s) that holds about 20 lbs of laundry would be best. Please tag it with your first and last name, address, and phone number. We do not want laundry baskets or hampers. Your clean laundry will be delivered in our Purple Orchid Laundry Service bag that we would like you to use for future laundry services.
HOW MUCH DOES THIS SERVICE COSTS?
We offer simple per pound pricing at $2.00 per pound with a $40 minimum order. Pickup and delivery are free. Commercial Laundry Service please contact us.
DO YOU PROVIDE DRY CLEANING SERVICES?
We offer an alternative to traditional Dry-Cleaning using Dryel sheets. Dryel freshens up "dry clean only" garments at home without harsh chemicals. It does not actually "clean" like a professional service because it uses steam and specialized sheets to remove odors, eliminate wrinkles, and sanitize clothes.
ARE THERE ANY UPCHARGES OR EXTRA FEES?
There are no upcharges. Everything is included in the per pound price. The only exception is a $10 extra fee for using next day delivery service.
HOW DO I PAY FOR THE SERVICE?
All orders require a credit card which we will keep on file for future orders for direct billing. A detailed invoice for each order will be emailed, and a receipt will be sent with your bag.
WHICH CREDIT CARDS DO YOU ACCEPT?
We accept MasterCard, Visa, and Discover cards.
DO YOU ACCEPT CASH?
We are a contactless service so we can only accept cash on a per case basis with call-in orders. Due to not knowing the exact pounds of the picked up laundry until we weigh it, we will not know what the total cost will be until after it is cleaned. We will have to call to let you know what the total is and exact change will be required when delivered.
IS THERE A PICKUP AND DELIVERY CHARGE?
Everything is included in the per pound price including pickup and delivery.
DO YOU HAVE A MINIMUM ORDER?
We do have a minimum of $40 per pickup.
I MISSED MY PICKUP DAY. IS THERE A MISSED PICK UP FEE?
We have put in place an email reminder to help make sure you do not forget. However, if you occasionally forget to leave your laundry out, we can usually pickup within a day or two. However, based on frequency of missed pickups, we do reserve the right to charge a missed pickup fee to cover costs. Contact us at 217-883-9198 or email us at info@purpleorchidlaundry.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.
DO I HAVE TO SIGN A CONTRACT?
There are no contracts or commitments to using the service so you can place an order anytime. If you have weekly scheduled service, just call us and we can suspend it if needed.
WHAT IF I’M NOT HOME WHEN YOU PICKUP AND DELIVER?
We are a contactless pickup and delivery service so there is no need to be home. When you sign up, just let us know where the pre-designated location for your laundry will be and if possible, someplace safe from the elements but accessible to us.
WHEN WILL MY LAUNDRY BE PICKED UP AND DELIVERED?
Pickup and delivery times are 8 am - 11 am
Monday pickup - Wednesday delivery
Tuesday pickup - Thursday delivery
Wednesday pickup - Friday delivery
We are closed Friday afternoon, Saturday and Sunday.
Currently, we have a 48 hour or 2-day turnaround time from pickup to delivery because we offer services within 15 miles in every direction of downtown Carlinville. As the customer base grows, we will start to build routes to offer more consistent and convenient pickupand delivery times each week.
IS THERE ANY WAY THAT PURPLE ORCHID LAUNDRY SERVICE CAN REMIND ME TO LEAVE MY LAUNDRY OUT FOR PICKUP?
We send all our customers an email reminder the day before scheduled pickups.
COULD YOU PICK UP AND DELIVER TO MY PLACE OF WORK?
We can if your place of work allows it. Just let us know when signing up that the location for pickup and delivery is your workplace and not home address.
HOW DO YOU PROTECT MY LAUNDRY WHEN IT’S WET OUTSIDE?
During harsh weather, we will bag your laundry in plastic bags to make sure it is protected from the elements.
WILL MY LAUNDRY BE SAFE OUTSIDE FOR PICKUP AND DELIVERY?
We pickup and deliver your clothes during daylight hours. We are not responsible for items before or after delivery so make sure your pickup and delivery location is protected and safe.
IF THERE’S SEVERE WEATHER AND THE ROADS ARE UNSAFE WILL MY LAUNDRY BE RETURNED ON TIME?
Since we are in a rural environment the weather will be a factor in if your laundry will be picked up and delivered on time or needs to be rescheduled. Our drivers will do their best to get your laundry picked up and delivered if it is safe to do so. We will update any changes to our customers via phone or email.
WILL MY CLOTHES BE WASHED OR DRIED WITH OTHER CUSTOMER’S CLOTHES?
NO! Your clothes will always be washed and dried separately from other people’s laundry no matter what size load you have. We have several washers and dryers that will take care of your laundry individually.
WHAT HAPPENS IF ITEMS ARE LOST, MISSING OR DAMAGED?
If you find anything lost, missing or damaged please notify us within 24 hours of receiving your cleaned garments so we can speak to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather or after it is dropped off at your home.
DOES PURPLE ORCHID LAUNDRY SERVICE OFFER IRONING?
We currently do not offer ironing.
WHAT TYPES OF DETERGENTS AND FABRIC SOFTENER DO YOU USE?
We use biokleen fragrance-free and three biokleen scented plant-based and mineral based detergent options. We do not use liquid fabric softener or fabric sheets. We only use 100% organic, eco-friendly Wool dryer balls with no dyes or chemicals for drying. There is NO extra charge for these products.
CAN YOU WASH MY LARGE COMFORTERS or QUILTS?
We can accept Twin – King comforters and quilts but we Do Not accept weighted blankets or down or thick comforters. Comforters and Quilts must be machine washable and dryable and not hand washable.
WHAT IF I REFER A FRIEND? DO YOU OFFER A DISCOUNT?
If you refer a friend to Purple Orchid Laundry Service, a free credit of $10 for you and $10 for the person you invite to join is available. A code will be provided that can be used for the order. No limit on how many referrals you give us – you are entitled to credit for each referral.
DO YOU HAVE ANY DISCOUNTS OR PROMOTIONS?
We offer new customers a $10% discount on all first-time orders when you sign up with the Clean Cloud app, our website, or call us. Exclusive discounts and promotions will also be available periodically throughout the year.
HOW MUCH DOES MY LAUNDRY WEIGH OR HOW MANY LOADS DO I HAVE?
We weigh dry packed laundry bags by the pound with a certified scale that can weigh up to 150 pounds. Here are some examples of what a typical total weekly weight by lbs. per household could be:
1 person: 2-3 loads 14-30lbs
2 persons: 4-5 loads 28-50lbs
Family of 4: 6-8 loads 42-80 lbs
Family of 6+: 8-10+ loads 56-100+ lbs
DO YOU TREAT STAINS?
Yes, we do. Please place all stained clothing in a separate bag with a note indicating there are stains. We ask that you pretreat the stain before we get it and we will do our best to get it out. We cannot guarantee we will be able to get it out.
